Contact us

NHS services: If you are looking for details of local dentists, GP surgeries, pharmacies or other services please visit nhs.uk 

When submitting a complaint to NHS South Yorkshire please can you include the specific area that your complaint is in reference to i.e. Rotherham, Doncaster Barnsley or Sheffield.

From 1 July, NHS South Yorkshire took on delegated authority from NHS England for processing complaints in relation to the following primary care services in South Yorkshire:

• GP Medical Services
• General Ophthalmic Services
• Community Pharmacy Services
• Dental Services

To submit a complaint please contact us on:

Email: syicb-sheffield.icbcomplaints@nhs.net

Please note, the email address above covers all areas of South Yorkshire (Rotherham, Doncaster, Barnsley and Sheffield).

What happens if I prefer to complain directly to the commissioning organisation?

If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, you should contact NHS South Yorkshire using the above contact details.     

Members of the public will still be able to make a complaint to the provider. This is NOT changing. 

​​​Find out more about how to feedback or make a complaint about an NHS service  

A frequently asked questions document is available here.

What is the Freedom of Information (FOI) Act?

The Freedom of Information Act (FOI) 2000 gives individuals the right to have information about public authorities and how they make decisions. 

Information Comissioner's Office - What is the Freedom of Information Act?
 

What is the Data Protection Act (DPA)?

The Data Protection Act (DPA), first initiated in 1998, and then updated in 2018, provides individuals with the rights to request access to information about themselves - and to be provided with copies of information held by organisations, businesses or the government.

The DPA 2018 is the UK’s implementation of the General Data Protection Regulation (GDPR).
 

How do I make a Freedom of Information (FOI) Request 

Requests for information under the Freedom of Information Act 2000 need to be made in writing.

Applicants should include their name and an address for correspondence, which includes an email address. While we cannot specify a format of application, we have found that it is a more efficient way to process requests and supply information electronically.

Requests should be as specific as possible to enable us to process your request. It can be useful to include a telephone number in case we need to contact you but this is not a requirement.
 

Email requests 

You can email your request to: syicb-sheffield.freedomofinformation@nhs.net
(Please make it clear that your request refers directly to the NHS South Yorkshire Integrated Care Board and the specific area i.e. Rotherham, Doncaster Barnsley or Sheffield)

Written requests 

Please address written requests to: 

Corporate Services Officer (Freedom of Information)
NHS South Yorkshire Integrated Care Board 
197 Eyre Street
Sheffield
S1 3FG

(Please make it clear that your request refers directly to the NHS South Yorkshire Integrated Care Board and the specific area i.e. Rotherham, Doncaster Barnsley or Sheffield)

We endeavour to ensure that FOI requests are responded to within 20 working days.

Please contact our CHC Place teams on the following email addresses:

For Barnsley: syicb-barnsley.barnsleycontinuinghealthcare@nhs.net

For Doncaster: syicb-doncaster.chcdoncaster@nhs.net

For Rotherham: syicb-rotherham.continuingcareroth@nhs.net

For Sheffield: syicb-sheffield.sheffieldchc@nhs.net

Individuals have the right to access and receive a copy of their personal data, and other relevant supplementary information that is held by an organisation. This is commonly referred to as a subject access request or 'SAR'.

Subject Access Requests can be made verbally, in writing, via email or letter and via enquiries through the website and social media. See contact details below:

Tel: 0114 305 1000 (from UK)

Email: syicb-sheffield.icbsubjectaccessrequests@nhs.net 

Social Media: (details at bottom of this page)

Written: NHS South Yorkshire Integrated Care Board
197 Eyre Street
Sheffield
S1 3FG
       

Please state on your requests 'Subject Access Request' to help direct your request.

Requests should be as specific as possible to enable us to process your request. It can be useful to include a telephone number in case we need to contact you but this is not a requirement.

If you are contacting us from the office of a MP, please email us directly at syicb-sheffield.mpcorrespondence@nhs.net.

We are always happy to work with the media, please contact a member of the communications team on syicb.communications@nhs.net

For all of the South Yorkshire Places, inspectors / partners can notify the ICB via the central corporate inbox SYICB-sheffield.corporate@nhs.net

Contact our Caldicott Guardian, Cathy Winfield, Chief Nursing Officer at NHS South Yorkshire, by emailing helloworkingtogether@nhs.net, clearly marking 'for the attention of the Caldicott Guardian' in the email title.

Contact Caroline Million (CM Associates) our Data Protection Officer by emailing caroline.million@outlook.com, clearly marking ‘for the attention of the Data Protection Officer’ in the email title.

To get in touch with the South Yorkshire ICB Medicines Optimisation team please email syicb.medsopt@nhs.net 

If you are a member of the pharmaceutical industry and would like an appointment with the SY ICB Meds Opt Team, please click here and complete the form.

For Place specific Medicines Optimisation matters please use the links for a direct Place contact:

For SY Practice Plus Group Admin Contacts please use:

• HMP Doncaster practiceplusgrp.doncasterhealthcare@nhs.net
• HMP Hatfield and HMP Hatfield Lakes Covered by one admin email for both sites; practiceplusgrp.hatfieldadmin@nhs.net
• HMP Lindholme practiceplusgrp.adminlindholme@nhs.net
• HMP Moorland can also be emailed for support with the lakes/Hatfield practiceplusgrp.moorlandadmin@nhs.net

For any enquires relating to finance or financial matters, please contact our finance team on syicb-sheffield.finservqf7payables@nhs.net