You and Your General Practice
The ‘You and Your General Practice’ guide has been developed by NHS England and tell you what to expect from your general practice (GP) and how you can help them.
The guide outlines the ways in which your GP can support you, for example, by offering you a choice of ways to make an appointment, or making reasonable adjustments for patients who may need a quiet space, wheelchair access, or information in a different format.
In turn, you are encouraged to be on time, be prepared and avoid wasted appointments by cancelling as early as possible where you cannot attend as booked. There is more information about this on the NHS England website.
The guide also describes how you or your representative can give feedback or raise concerns about your GP practice. Your GP practice is the first point of contact to provide feedback or raise a concern but, if you are not comfortable sharing your feedback directly with your practice, you can get in touch with NHS South Yorkshire Integrated Care Board (SYICB), who is responsible for overseeing GP services in South Yorkshire. You can leave feedback here.
SYICB is not able to respond to directly to feedback received through this route but, your feedback is important to us. We use it to work with practices to further improve GP services for our all our patients and communities.
If you are unable to use the online link, you can tell us your story over the phone, call us on 0114 3051713 and either tell us about your experience in a message, or leave your details and someone from our friendly Involvement Team will call you back. Please reference “You and Your GP” and make sure you tell us the name and address of the practice that you are leaving feedback about.
If you wish to make a complaint about your GP practice rather than give feedback, you should do this directly with your practice. The ICB can also submit a complaint to your practice on your behalf. More information is in the Contact us :: South Yorkshire I.C.B section of our website.
